Business Growth
How to use AI-powered onboarding to streamline employee onboarding process
Do you onboard new employees but struggle to keep the process engaging and consistent? What if your onboarding process feels more like a chore, for both your HR…
Customer Education
How to Deliver a Convincing Customer Education Pitch
Securing buy-in for a customer education program can feel like an uphill battle. Customer education initiatives are often deprioritized due to conflicting priorities, perceived difficulty, and unclear ROI.…
Business Growth
How to use AI training for employees to keep your business ahead of competition
When IKEA introduced AI chatbots to resolve nearly half of its customer support tickets, it faced a huge challenge: ensuring its employees remained relevant and empowered. Instead of…
Course Creation & Design
Ethical and legal implications of AI in learning design (webinar insights and FAQs)
In our recent webinar, “Ethical and Legal Implications of AI in Learning Design,” we discussed the legal and ethical challenges of using AI to generate content. The webinar…
Course Selling & Marketing
Sell high ticket courses and maximize your revenue: a step-by-step guide
Imagine this: You’re walking into a store. On one side, there’s a display of budget items, piled high, catering to everyone. On the other side, there’s a sleek…
Customer Education
Why leadership objects to customer education (and how to change their minds)
Α 2024 study by Forrester Consulting reveals that “Spending on customer education has nearly tripled in the last five years and is projected to more than double over…
AI
AI in learning and development: 4 practical use cases to enhance learning
You are here because you want to power up your learning programs—and generative Artificial Intelligence (AI) is the tool to make it happen. In the 2024 L&D Global…
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Customer Education
How to identify customer education needs across teams and customers
A well-crafted customer education program can drive product adoption, reduce churn, and improve overall satisfaction. Its success, however, largely depends on your ability to identify and address key…
eLearning Strategies
The benefits of blended learning for customer education
After years of focusing on marketing efforts that were meant to bring new leads, companies finally realized there was more value to retention. That’s how customer education became…
eLearning Strategies
How to develop an online blended learning strategy for customer education
Haven’t you always dreamed of offering customers a smooth onboarding, stellar product adoption, and memorable customer satisfaction? For years I tried to do this the classic way: Taking…
Course Selling & Marketing
Convert your free users into paying customers
What if giving away a small part of your expertise could bring in a steady stream of loyal paying customers? For certification sellers and course creators in both…
Customer Education
How to create a business budget to support customer education
In industries like SaaS and tech, customer education is more than a nice-to-have—it’s a strategic necessity. Well-educated customers are more likely to adopt your product, stay loyal to…
eLearning Strategies
What is blended learning: Why it matters and how to apply it
Blended learning is an educational approach that combines traditional teaching methods (e.g., inside the classroom) with online teaching methods through a series of online educational materials and interactive…