Ready to transform your customer education program from "nice-to-have" to a strategic powerhouse?
This session will equip you with the knowledge and strategies to transform your customer education programs from cost centers to strategic growth engines.
What we’ll cover:
What we’ll cover:
The true meaning of customer education
Product-centric education vs. other learning initiatives
How to use customer education as a business strategy
Implementing a measurement framework for education programs
Tips and best practices to maximize the business impact of customer education
The true meaning of customer education
Product-centric education vs. other learning initiatives
How to use customer education as a business strategy
Implementing a measurement framework for education programs
Tips and best practices to maximize the business impact of customer education
Meet your hosts
Panos Siozos, PhD
Co-Founder & CEO @ LearnWorlds
Panos has a Ph.D. in Educational Technology and extensive work experience as a software engineer, e-learning researcher, and science educator. Before following the startup route, he worked in the European Parliament as a policy adviser for research and innovation.
Under his leadership, LearnWorlds raised $32M from Insight Partners and evolved into a high-growth scaleup with over 150 employees and more than 10,000 customers worldwide.
Vicky Kennedy
Founder & CEO @ Echtus
Vicky is a customer education expert who joined NYC’s tech industry in 2012 after a decade in higher education. She combined her passion for education with tech innovation at Meta and Amazon, where she launched the first global advertising certification.
After years in leadership roles, developing programs, products, and teams, Vicky founded Echtus, a startup dedicated to revolutionizing how companies use education to achieve business results.