LearnWorlds for Customer Training

Drive business results through powerful Customer Education

Use customer education as a powerful strategy to improve your KPIs across your funnel. An educated customer is a better customer, and that’s why the elearning platform matters. LearnWorlds gives you all the tools you need to onboard, engage, and retain customers at scale.

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Show the utmost care for your customers with an awesome branded academy

Choose one of 50+ LearnWorlds' website templates, customize it with a few clicks, upload your courses, and you are good to grow. So simple, so powerful!

Showcasing the customer education website templates of LearnWorlds. Educating your partners and customers through your own website.

Improve every single KPI across your funnel

Reduce customer support costs

Ease the burden of inquiries coming through pre-sales, customer support and customer success teams.

Strengthen customer retention

Customer training programs with LearnWorlds contribute to a more positive customer experience. Happy customers are more likely to renew.

Increase revenue

Open new streams of revenue by monetizing your training program. Drive customer success and expect to sell more extensions and add-ons for your product.

Activate your customers

Boost activation by making your customers fully aware of your products and services benefits. Provide consistent, comprehensive, and trackable customer training.

Reduce churn

Loyalty and retention equal reduced churn. Reduce churn significantly through continuous, highly tailored product education programs.

Build loyalty

As users become more familiar with your product and services, they are more likely to become fans and, potentially, brand advocates and champions.

Reduce customer support costs

Ease the burden of inquiries coming through pre-sales, customer support and customer success teams.

Strengthen customer retention

Customer training programs with LearnWorlds contribute to a more positive customer experience. Happy customers are more likely to renew.

Increase revenue

Open new streams of revenue by monetizing your training program. Drive customer success and expect to sell more extensions and add-ons for your product.

Activate your customers

Boost activation by making your customers fully aware of your products and services benefits. Provide consistent, comprehensive, and trackable customer training.

Reduce churn

Loyalty and retention equal reduced churn. Reduce churn significantly through continuous, highly tailored product education programs.

Build loyalty

As users become more familiar with your product and services, they are more likely to become fans and, potentially, brand advocates and champions.

Afraid that you bore your users?
Challenge accepted…and problem solved!

Offer rich and interactive learning experiences

Create your courses in no time. Build a powerful ecosystem of learning activities ranging from videos and SCORM files to ebooks, assessments, 1:1 and group sessions.

Drive customer engagement

Trigger customer involvement with self assessments, exams, and forms. Take advantage of 18 different question types and a powerful question builder.

Develop training programs for all segments

There has never been an easier way to build customer education programs for different products or target audiences. Track everything in one dashboard.

Issue online certificates

Reward your customers, partners, and resellers with branded online certificates. Auto-generate certificates on course completion and enable LinkedIn certification sharing to promote your brand.

Offer rich and interactive learning experiences

Create your courses in no time. Easily compile and offer a powerful ecosystem of learning activities ranging from videos and SCORM files to ebooks, assessments, 1:1 and group sessions.

Drive customer engagement

Trigger customer involvement with self assessments, exams, and forms. Take advantage of 18 different question types and a powerful question builder.

Develop training programs for all segments

There has never been an easier way to build customer education programs for different products or target audiences. Track everything in one dashboard.

Issue online certificates

Reward your customers, partners, and resellers with branded online certificates. Auto-generate certificates on course completion and enable LinkedIn certification sharing to promote your brand.

You need an enterprise-ready platform

Actionable analytics

Measure business impact, track learner progress, identify patterns of content consumption and optimize your e-learning content with the most advanced analytics tools.

Custom user roles

Appoint your team and external partners to specific roles and functions. Protect sensitive content and data by deciding who gets access to what. Streamline every collaboration and scale.

Enterprise-level security

Your customer data and content in LearnWorlds are safe with robust, reliable, and secure cloud hosting. You are in good hands, whether you are teaching a few dozens or millions of students.

Enterprise-ready support

Collaborate with a team that cares. We believe in building partnerships, in evolving together with our customers. Concierge onboarding. 24/7 customer support.

The safest payments

Drive upselling and expansion opportunities. LearnWorlds integrates with the most trusted global and local online payment gateways for secure and seamless payments.

White label your academy and get your branded iOS and Android apps

Build a true white label academy

Use the most powerful Site Builder to create your branded online academy that you can also connect with your domain. Enjoy total design freedom with the best drag-and-drop tool.

Train using your own apps

Take your branded academy mobile with your white-label iOS and Android apps! Meet your customers on the go and allow them to learn from anywhere in the world.

Connect your academy with your marketing stack

Start growing your customer training academy with our native integrations of 4,000+ third-party apps. SSO and an extensive API will facilitate training throughout your customer network.

Customer Training Professionals FAQs

Everything you have ever wondered, but were too afraid to ask...

What is customer training, and how can an LMS help?

Customer training is a process through which businesses provide their customers with the skills and knowledge they need to effectively use and benefit from the company's products or services.

Customer training can be challenging as it requires time and resources to provide adequate training, and it can be hard to keep track of who needs what training and when. That's where an LMS comes in. An LMS takes the guesswork out of customer training by providing a central repository for all training materials, scheduling and tracking customer training, and reporting on training progress. Instead of trying to prove the value of your product/service through calls and emails, you can use an LMS to structure your articles, videos, and presentations into online courses where your customers engage with your product more effectively.

Why is customer training important?

Customer training is important for many reasons:

It helps ensure that customers can use your product or service as intended. This will help boost product adoption, can prevent customer frustration, and ultimately increase customer satisfaction.
It helps you upsell and cross-sell your products and services, as you can nurture customers towards more advanced uses.
Trial customers can become paid customers faster when you educate them about the product or service you offer.
It can increase customer loyalty; when customers feel confident in their ability to use your product or service, they are more likely to continue using it and recommend it to others.
It can help you improve customer retention; by ensuring that customers are properly trained on your product or service, you can reduce customer churn and keep your business growing. It reduces customer support costs by providing a self-service option for customers.
Finally, it can give you a competitive advantage. In today's marketplace, customers have a lot of choices. By providing customer training, you can help your customers to see the value in your product or service and choose it over your competitors.

What is the goal of customer training?

Customer training aims to accomplish three things:

Increase your product or service's impact on your customers' companies.
Enhance the customer experience by providing helpful and quality training.
Maintain a lifetime customer relationship by attracting and retaining customers.

How do you provide customer training?

When it comes to customer training, there is no one-size-fits-all solution, there are a few different approaches you can take. The best way to provide customer training will vary depending on the nature of your business and your customers' needs.

Here are a few effective and widely used methods to provide customer training:

Use a learning management system (LMS) to deliver online courses, live webinars, on-demand video content, live online events, and hybrid learning by combining all of the above in a structured and organized way and track learners' progress. Especially if you have a large number of customers or if your customers are located in different parts of the world, an LMS can bridge any location and language barrier, making it convenient for busy customers.
Provide customer training through your website or blog with articles that explain how to use your product or service. This will not only help your customers get the most out of your offering, but it will also show them that you're invested in their success.
Finally, consider creating an online help center for your customers to provide self-service learning opportunities for your customers. Customers can access the help center 24/7 and find answers to their questions through helpful articles, FAQs, how-tos, and videos quickly and easily.

Whichever method you choose, ensure that your customer training is high-quality and interactive to allow your customers to get the most out of it.

What should customer training include?

First and foremost, you will need to build a comprehensive customer training program. You can't just give customers a quick overview and expect them to be experts. Instead, take the time to walk them through every aspect of your product or service, so they know exactly how it works and what they can do with it.

Also, it is important to clearly identify the goals of the training. What do you want your customers to be able to do after they have completed the program? Focus on that to create your content.

Further, the training should be engaging, so ensure you make it interactive and informative. You should design a customer training program that can adjust to the needs of a diverse group of learners. Don't assume that everyone learns in the same way or at the same pace. Be mindful that different customers will have different levels of knowledge and understanding.

Last but not least, provide opportunities for customers to refresh their skills regularly and give feedback so they can continue improving.

LearnWorlds for Customer Training

Drive business results through powerful Customer Education

Trusted by

Show the utmost care for your customers with an awesome branded academy

Improve every single KPI across your funnel

Reduce customer support costs

Strengthen customer retention

Increase revenue

Activate your customers

Reduce churn

Build loyalty

Reduce customer support costs

Strengthen customer retention

Increase revenue

Activate your customers

Reduce churn

Build loyalty

Afraid that you bore your users?Challenge accepted…and problem solved!

Offer rich and interactive learning experiences

Drive customer engagement

Develop training programs for all segments

Issue online certificates

Offer rich and interactive learning experiences

Drive customer engagement

Develop training programs for all segments

Issue online certificates

You need an enterprise-ready platform

Actionable analytics

Custom user roles

Enterprise-level security

Enterprise-ready support

The safest payments

White label your academy and get your branded iOS and Android apps

Build a true white label academy

Train using your own apps

Connect your academy with your marketing stack

Customer Training Professionals FAQs

What is customer training, and how can an LMS help?

Why is customer training important?

What is the goal of customer training?

How do you provide customer training?

What should customer training include?

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Unleash the power of training with LearnWorlds

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Afraid that you bore your users?
Challenge accepted…and problem solved!