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Finding the right customer education platform is a key factor in the success of your program. The right LMS platform will look different for every company, depending on factors like your size, goals, and industry.
But ultimately, you need an LMS that will make your life easier—an intuitive tool that will help you streamline and scale your program as your needs grow. The right LMS will eliminate the need to use multiple tools, which may or may not work well together, along with the cost and complexity this entails.
In this blog post, you’ll discover:
Before diving in, download our free ebook “How to build your case for customer education and win executive buy-in” to find more tips for getting management approval for a customer education program.
15 questions to ask when choosing a customer education platform (plus, the answers you want to get)
Drawing wisdom from our sales team’s experiences talking to prospective customers, we have gathered a list of all the questions you need to ask when speaking with LMS vendors. These questions will help you gauge whether the platform can successfully meet your needs.
1. How fast can I set up the platform? Is support provided?
If you’re looking to launch your academy quickly, implementation time is critical. Many LMS platforms require weeks just to configure, with assistance from your vendor.
Simplicity and ease of use should always be a key consideration. Platforms with complex infrastructures can be both time-consuming to set up and challenging to learn.
💁LearnWorlds is super easy to set up on your own.
For additional support:
2. Can I migrate content from my current platform?
Migrating content from an existing platform can feel daunting, so it’s important that your LMS supports bulk uploads for file types like PDFs, videos, SCORM packages, and eBooks.
💁Download our migration guide to see the step-by-step process of migrating to LearnWorlds.
3. Are hosting, maintenance, and updates included?
Cloud-based systems eliminate hosting costs while the vendor handles maintenance, system updates, and security patches. This is more secure and cost-effective than self-hosted platforms that require ongoing maintenance and leave you vulnerable to cyber threats.
💁LearnWorlds has zero hosting and maintenance costs. Our team handles maintenance, updates, and security patches at no additional cost and with no effort required.
4. Does your platform support content creation?
Look for platforms that offer advanced features such as interactive video, eBook authoring, certification building, and quizzes to create dynamic learning experiences.
💁LearnWorlds provides advanced built-in content authoring, including:
Plus, we enable you to clone courses, import pages, sections, and activities from other courses or schools in your organization.
5. How does your platform protect proprietary content?
Platforms must prioritize content protection through features like watermarks, encryption, and compliance with strict security standards to safeguard sensitive customer data.
💁LearnWorlds is ISO 27001-certified and provides:
6. What is your pricing policy? Is there a user limit per plan?
Transparent pricing is crucial to avoid hidden costs that escalate as your user base grows. Most vendors offer tiered plans charging per active user.
💁LearnWorlds offers custom pricing for high-volume and corporate accounts with no hidden fees.
7. What kind of customer support do you offer?
Efficient customer support is essential for resolving technical issues quickly. Look for 24/7 support and check customer reviews to assess reliability.
💁LearnWorlds provides a dedicated Success Manager and 24/7 priority email & phone support for our corporate clients. Our customer support team has received high praise on G2 and other review sites.
8. Does the platform offer AI capabilities?
Built-in AI tools simplify content creation and editing, enabling faster course development while reducing the need for additional tools or experts. This translates into significant cost savings, especially as your training academy grows bigger.
💁LearnWorlds’ AI Assistant features more than 200 built-in prompts designed by experts and can:
Our ebook “Leveraging AI to Build an Effective Customer Education Program” shares our proprietary framework for building content.
9. What content formats and delivery methods are supported?
For effective customer education that addresses diverse learning needs and keeps participants engaged, an LMS must support diverse content formats, like videos, quizzes, self-assessments, and PDF guides. It should also integrate with video conferencing tools to support live training sessions and webinars.
💁LearnWorlds supports:
10. What reports does your platform offer? Are they customizable?
Insights into learner engagement and course performance are critical for measuring success. Look for platforms with customizable reporting tools that can be tailored to your needs.
💁LearnWorlds provides detailed reporting on:
LearnWorlds also offers AI insights, a feature designed to transform the way you understand and manage your academy.
Think of it like having your own personal data assistant inside LearnWorlds. Just type in a question about your course performance, and AI will give you an answer—kind of like ChatGPT, but focused on your academy.
11. Does your platform integrate with CRM/customer service tools?
Integration with CRMs and customer service platforms is essential for seamless data synchronization and workflow automation.
💁LearnWorlds offers:
12. Does your platform support mobile learning?
Mobile-friendly platforms with branded apps deliver seamless experiences for learners while enhancing engagement with your brand.
💁LearnWorlds offers:
It’s very easy to use LearnWorlds’ visual editor to set up and test your app. Build it completely before deciding if you want to launch it. We take on full responsibility for ensuring your app is completely compliant with Google Play and App Store standards.
Once you’ve submitted your app to us, it will take 2–4 weeks to go live. The team keeps you updated the whole time.
13. Can I sell my courses via the platform?
Monetizing courses adds value to your education program while generating revenue. Look for platforms with robust eCommerce features and not simply a “storefront” page as is often the case.
💁LearnWorlds offers multiple features to support monetization:
14. Can I build and manage multiple academies?
If you have diverse product lines or training audiences, choose a platform that allows you to manage multiple branded academies from a single interface.
💁 LearnWorlds supports:
15. How does your platform streamline admin tasks?
Efficient admin tools like automation and bulk actions minimize manual work and mistakes.
💁LearnWorlds offers:
Got more questions? We’ve built a complete RFP template for you. Download it for free to submit your inquiry to your vendors of choice.
Why LearnWorlds is the right choice for your customer education needs
LearnWorlds is specifically designed to meet the needs of businesses looking to deliver world-class educational experiences. With LearnWorlds, you get a full-featured, user-friendly platform that streamlines every aspect of customer education, from content creation to monetization and analytics.
Here are just a few reasons why LearnWorlds stands out as the top solution for your customer education efforts:
🛠️ Ease of use with built-in content authoring
“Our customers have their academies up and running within a few weeks, even those who are not tech experts. Plus, our team is always available to support you.”
🎨 Customization and branding
📈 Scalability
💰 Monetization features
📊 Advanced reporting system
🔒 Security and compliance
By choosing LearnWorlds, you’re not just investing in a tool but in a partnership that will help you create a sustainable and impactful customer education program.
Choosing the perfect customer education platform
Customer education is not just a “nice to have” but an essential component of any modern business strategy. When done right, customer education can help you build a distinguished, reliable brand, reduce churn, and position your company as a market leader.
If you’re serious about driving customer success and building a long-term competitive advantage, now is the time to invest in customer education.
Take the first step today by exploring what LearnWorlds can do for your business!
Further reading you might find interesting:
Androniki Koumadoraki
Androniki is a Content Writer at LearnWorlds sharing Instructional Design and marketing tips. With solid experience in B2B writing and technical translation, she is passionate about learning and spreading knowledge. She is also an aspiring yogi, a book nerd, and a talented transponster.
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