Customer Education
From onboarding to mastery: Crafting a scalable user adoption strategy
Are you looking for strategies to improve user engagement from day one? You’re in the right place—this blog post will give you an actionable, effective user adoption plan.…
Customer Education
The 14 best extended enterprise learning management systems for enterprise training
Extended enterprise training refers to training programs addressed to stakeholders outside of your company, like customers, franchisees, vendors, consultants, contractors, and channel partners (like resellers, suppliers, or distributors).…
Customer Education
Mastering the new product adoption process: A complete guide for product-led companies
The concept of product adoption isn't new. It's been around since the Industrial Revolution when mass production of goods meant companies needed to get people interested in their…
Customer Education
How to choose the right customer education platform [+RFP template]
Finding the right customer education platform is a key factor in the success of your program. The right LMS platform will look different for every company, depending on…
Customer Education
How to Deliver a Convincing Customer Education Pitch
Securing buy-in for a customer education program can feel like an uphill battle. Customer education initiatives are often deprioritized due to conflicting priorities, perceived difficulty, and unclear ROI.…
Customer Education
Why leadership objects to customer education (and how to change their minds)
Α 2024 study by Forrester Consulting reveals that “Spending on customer education has nearly tripled in the last five years and is projected to more than double over…
Customer Education
How to identify customer education needs across teams and customers
A well-crafted customer education program can drive product adoption, reduce churn, and improve overall satisfaction. Its success, however, largely depends on your ability to identify and address key…
Customer Education
The benefits of blended learning for customer education
After years of focusing on marketing efforts that were meant to bring new leads, companies finally realized there was more value to retention. That’s how customer education became…
Customer Education
How to develop an online blended learning strategy for customer education
Haven’t you always dreamed of offering customers a smooth onboarding, stellar product adoption, and memorable customer satisfaction? For years I tried to do this the classic way: Taking…
Customer Education
How to create a business budget to support customer education
In industries like SaaS and tech, customer education is more than a nice-to-have—it’s a strategic necessity. Well-educated customers are more likely to adopt your product, stay loyal to…
Customer Education
What is a training budget and why is it important?
It’s the most wonderful time of the year—budget planning. While it might not be as exciting as launching a new product or celebrating a milestone, preparing your training…