350
Monthly Active Users
The challenge:
Before the launch of Workable Academy, the Customer Enablement team would host weekly webinars. Workable wanted to create on-demand, accessible training to increase customers’ understanding, usage, and feature adoption.
19
Courses Created
The solution:
LearnWorlds enabled Workable to create professional and tailored learning experiences for its customers while staying in line with its branding.
2K+
Learners
The results:
In a little over a year, the Workable Academy was built from scratch, offering 19 courses and hosting more than 2K learners. The ratio of tickets per monthly active user has decreased from 8.2% to 7.5%.
Workable
Workable offers a comprehensive suite for hiring and employee management, making HR tasks simpler and more efficient. It's designed to help companies of all types manage their recruitment and HR processes from one place. Since 2012, Workable has helped over 27,000 companies of all sizes make over 1.5 million hires.
INDUSTRY: Cloud applications/software
HQ: USA
PROJECT DURATION: 1 year+
Offering on-demand learning for all customers
The need for self-service onboarding
Learning to use a new platform or tool can be daunting. People at Workable acknowledged that and wanted to offer on-demand training resources to replace their live weekly webinars and enable every customer to navigate and use the platform with confidence.
Finding the right platform
The search for the right platform took roughly 4 months. Workable’s main focus was the learner experience – they wanted an easy-to-navigate platform with the ability to design clear yet aesthetically pleasing courses. Customization based on user permissions and branding were also key requirements.
Workable trains 2K+ customers and decreases incoming support tickets
Workable ultimately chose LearnWorlds. In a little over a year, the Workable Academy was built from ground zero and hosted over 2,000 learners, seeing over 10% user growth each month. Since launching Workable Academy, Workable has decreased their ratio of support tickets per monthly active user from 8.2% to 7.5%.
Nick Polanchik & Brittany Hadzy
Nick and Brittany are part of the Customer Enablement team at Workable. Nick, Manager of Customer Enablement, has previously worked in new student orientation utilizing several tech tools. Brittany, Customer Enablement Specialist, has a background in education and nonprofit, where she taught classes and workshops.
